Site Reliability Engineering, Sr. Associate

Key Roles & Responsibilities

• Discover and implement changes to existing IT infrastructure with the focus of improved reliability, performance, and standardization.
• Collaborate with Engineering and business units to translate customer, business, and technical requirements into SRE practices and enhancements.
• Ensure efficient resource utilization and continuously improve processes leveraging automation and internal tools resulting in enhanced service delivery, maturity, and scalability.
• Troubleshoot production issues providing root cause analysis and designing solutions to prevent future occurrences.
• Monitoring of services and creating intelligent alarming for quicker incident detection and resolution.
• Participate in off-hours maintenance activities and be part of on-call rotation schedule.

Required Skills

• Experience with a wide range of infrastructure technologies, such as but not limited to Linux, Windows, High-performance computing, storage platforms, networking, cloud computing, cloud services (IaaS, PaaS, SaaS, etc.), virtualization, OpenStack, containerization, and orchestration technologies (e.g., Docker, Kubernetes).
• Good understanding of IT infrastructure related services and their dependencies required to troubleshoot issues and define mitigations.
• Experience with the administration, and performance tuning of Linux and Windows OS.
• Knowledge of service level indicators and objectives, instrumenting software, and building alerts.
• Good understanding of software engineering fundamentals with experience developing software and in the practice of testing.
• Passion for tracking down technical root causes of distributed systems, and software.
• Experience with ITAM, Service Mapping
• Knowledgeable in ITIL (Information Technology Infrastructure Library) processes and frameworks
• An ideal candidate should be able to develop automated solutions to prevent recurring problems.
• Possesses the ability and willingness to challenge the status-quo and optimize current processes and procedures.

Experience & Education

• Masters/bachelor’s degree in computer science or related field of study.
• Experience in IT infrastructure & operations and SRE practices.
• Experience in infra-automation tools and frameworks like GitHub, Jenkins, Terraform (IaC), Ansible, Shell scripting.
• Experience with one or more of Java/Python/Go/NodeJS languages.
• Knowledge of SDLC, Agile processes and CI/CD tools.
• Good understanding of cloud, automation, networking and SIEM tools.
• Excellent verbal and written communication skills
• Excellent problem-solving skills and ability to work through issues and challenges.