Silicon IP, Customer experience Manager
Overview
Our Hardware Engineers at Synopsys are responsible for designing and developing cutting-edge semiconductor solutions. They work on intricate tasks such as chip architecture, circuit design, and verification to ensure the efficiency and reliability of semiconductor products. These engineers play a crucial role in advancing technology and enabling innovations in various industries.
Job Description
We Are
At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.
You Are
You are a highly motivated and experienced individual with a passion for championing customer success. With a strong background in IP design and/or ASIC/SoC integration, you thrive on improving product quality, performance, usability, and reliability. You possess excellent communication skills and have a knack for turning customer feedback into actionable insights. Your organizational skills enable you to manage multiple tasks concurrently, and you excel at providing clear reports to executive management. You are a team player who can drive alignment across different levels of the organization and between functional teams. Your technical expertise in Interface IP protocols such as PCIe, UCIe, USB, MIPI, and DDR/LPDDR is a significant asset, and you are well-versed in IC manufacturing and process technology.
What You Will Be Doing
Participate in key customer programs and gather user feedback systematically
Categorize and propose product enhancements to address customer needs and improve their SoC development journey
Manage through matrix organizations to prioritize and drive product enhancement projects
Establish processes, track progress, and provide executive reporting
Close the loop with the Field and customers on product improvements
Measure success metrics of customer experience improvement on product quality, performance, usability, reliability, and cost of ownership
The Impact You Will Have
Enhance customer satisfaction by directly addressing their feedback and needs
Improve the quality, performance, usability, and reliability of our Interface IP products
Drive innovation in our product offerings by incorporating customer-driven enhancements
Boost the overall customer experience, reducing their time-to-market and risk
Strengthen relationships with key customers, fostering long-term partnerships
Provide valuable insights to executive management, influencing strategic decisions
What You Will Need
BSEE required, MSEE preferred
8+ years of experience in IP design and/or ASIC/SoC integration, silicon bring-up, product engineering, or project management
Technical knowledge of Interface IP protocols such as PCIe, UCIe, USB, MIPI, DDR/LPDDR
Understanding of IC manufacturing, process technology, and production signoff processes
Excellent communication skills for effective customer interactions
Strong organizational skills with the ability to manage multiple tasks concurrently and provide clear executive reports
Who You Are
A customer-centric advocate with a passion for improving user experiences
A skilled communicator who can effectively convey technical details to diverse audiences
An organized professional capable of managing complex projects and reporting progress
A team player who can drive alignment and collaboration across different organizational levels
A technically proficient individual with a deep understanding of Interface IP protocols and IC manufacturing processes
A proactive problem-solver who can turn feedback into actionable improvements
The Team You Will Be A Part Of
You will be part of the Customer Engagement and Success team, reporting to executive management. This team is dedicated to enhancing the customer experience by collecting feedback, prioritizing product enhancements, and ensuring successful implementation. You will collaborate closely with cross-functional teams to drive improvements in our leading-edge Interface IP products and EDA design/verification tools.
Rewards and Benefits
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.
In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.
Benefits
At Synopsys, innovation is driven by our incredible team around the world. We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day. We're proud to provide the comprehensive benefits and rewards that our team truly deserves.
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Health & Wellness
Comprehensive medical and healthcare plans that work for you and your family.
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Time Away
In addition to company holidays, we have ETO and FTO Programs.
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Family Support
Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more.
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Retirement Plans
Save for your future with our retirement plans that vary by region and country.
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Compensation
Competitive salaries.
** Benefits vary by country and region - check with your recruiter to confirm
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