Silicon IP, Customer experience Manager

We Are

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are

You are a highly motivated and experienced individual with a passion for championing customer success. With a strong background in IP design and/or ASIC/SoC integration, you thrive on improving product quality, performance, usability, and reliability. You possess excellent communication skills and have a knack for turning customer feedback into actionable insights. Your organizational skills enable you to manage multiple tasks concurrently, and you excel at providing clear reports to executive management. You are a team player who can drive alignment across different levels of the organization and between functional teams. Your technical expertise in Interface IP protocols such as PCIe, UCIe, USB, MIPI, and DDR/LPDDR is a significant asset, and you are well-versed in IC manufacturing and process technology.

What You Will Be Doing

• Participate in key customer programs and gather user feedback systematically

• Categorize and propose product enhancements to address customer needs and improve their SoC development journey

• Manage through matrix organizations to prioritize and drive product enhancement projects

• Establish processes, track progress, and provide executive reporting

• Close the loop with the Field and customers on product improvements

• Measure success metrics of customer experience improvement on product quality, performance, usability, reliability, and cost of ownership

The Impact You Will Have

• Enhance customer satisfaction by directly addressing their feedback and needs

• Improve the quality, performance, usability, and reliability of our Interface IP products

• Drive innovation in our product offerings by incorporating customer-driven enhancements

• Boost the overall customer experience, reducing their time-to-market and risk

• Strengthen relationships with key customers, fostering long-term partnerships

• Provide valuable insights to executive management, influencing strategic decisions

What You Will Need

• BSEE required, MSEE preferred

• 8+ years of experience in IP design and/or ASIC/SoC integration, silicon bring-up, product engineering, or project management

• Technical knowledge of Interface IP protocols such as PCIe, UCIe, USB, MIPI, DDR/LPDDR

• Understanding of IC manufacturing, process technology, and production signoff processes

• Excellent communication skills for effective customer interactions

• Strong organizational skills with the ability to manage multiple tasks concurrently and provide clear executive reports

Who You Are

• A customer-centric advocate with a passion for improving user experiences

• A skilled communicator who can effectively convey technical details to diverse audiences

• An organized professional capable of managing complex projects and reporting progress

• A team player who can drive alignment and collaboration across different organizational levels

• A technically proficient individual with a deep understanding of Interface IP protocols and IC manufacturing processes

• A proactive problem-solver who can turn feedback into actionable improvements

The Team You Will Be A Part Of

You will be part of the Customer Engagement and Success team, reporting to executive management. This team is dedicated to enhancing the customer experience by collecting feedback, prioritizing product enhancements, and ensuring successful implementation. You will collaborate closely with cross-functional teams to drive improvements in our leading-edge Interface IP products and EDA design/verification tools.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

The base salary range across the U.S. for this role is between $150,000-$226,000. In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request.