Applications Engineering, Staff Engineer

Job Location: Korea

Provide Information:

1. Key Responsibilities and Skills: 
   • Top responsibilities for this position
   • Technical/hard skills needed
   • Soft skills and personality traits
2. Role and Team Overview:
   • Role's contribution to Synopsys' success
   • Core purpose and focus of the team

Alternate Job Titles:

• Technical Support Engineer
• Field Application Engineer
• Customer Support Engineer

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a seasoned professional with a passion for technology and innovation. You excel in problem-solving and have a deep understanding of complex software and hardware systems. You thrive in dynamic environments and are adept at diagnosing and troubleshooting technical issues. Your excellent communication skills enable you to effectively interact with diverse teams and customers, providing top-notch support and solutions. You are a proactive learner, always staying updated with the latest advancements in technology. You have a collaborative spirit and enjoy working in a team-oriented environment. With your expertise and dedication, you are committed to delivering exceptional service and contributing to the success of the organization.

What You’ll Be Doing:

• Providing technical support to field engineers, technicians, and product support personnel.
• Diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment and computer systems.
• Assisting customers with technical issues related to Synopsys products and solutions.
• Collaborating with cross-functional teams to resolve customer issues promptly.
• Conducting technical training sessions for customers and internal teams.
• Documenting and communicating technical solutions and best practices.

The Impact You Will Have:

• Enhancing customer satisfaction by providing timely and effective technical support.
• Contributing to the successful deployment and integration of Synopsys products in customer environments.
• Improving product quality and reliability through feedback and collaboration with the development teams.
• Building strong relationships with customers, fostering trust and loyalty.
• Enabling customers to maximize the benefits of Synopsys technologies.
• Driving continuous improvement in support processes and methodologies.

What You’ll Need:

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• Strong technical knowledge of electronic design automation (EDA) tools and methodologies.
• Experience with hardware and software debugging and troubleshooting.
• Proficiency in programming languages such as C/C++, Python, or similar.
• Excellent analytical and problem-solving skills.

Who You Are:

• Strong communicator with the ability to convey complex technical information clearly.
• Customer-focused with a commitment to providing high-quality support.
• Team player who collaborates effectively with colleagues and customers.
• Proactive and self-motivated with a strong desire to learn and grow.
• Adaptable and able to thrive in a fast-paced, dynamic environment.

The Team You’ll Be A Part Of:

You will be part of a dedicated and highly skilled technical support team focused on ensuring customer success with Synopsys products. The team collaborates closely with engineering, product management, and sales teams to deliver comprehensive support and solutions. Together, you will address complex technical challenges and contribute to the continuous improvement of our products and services.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.