We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are

You have spent the last few years deep in FPGA design and implementation, and you have learned that the real work begins when a customer's design does not compile the way they expected or when partitioning across multiple FPGAs creates timing issues no one saw coming. You are the engineer who stays on the call until the problem is solved, not because you have to, but because leaving something half-fixed bothers you.

You are comfortable reading Verilog or SystemVerilog that someone else wrote, understanding what they were trying to do, and figuring out why the synthesis tool is choking on it. You know your way around FPGA architecture well enough to explain why a design that worked fine in simulation is failing in hardware, and you can do it in a way that does not make the customer feel like they missed something obvious.

Working with customers energizes you. You like the variety of problems, the pressure of real deadlines, and the satisfaction of helping someone get unstuck. You do not need everything documented perfectly to move forward. You ask the right questions, dig into log files, reproduce issues locally, and escalate to R&D when needed with enough context that they can actually help.

At Synopsys, you will work with some of the most complex emulation and prototyping workflows in the industry, supporting global customers who depend on Zebu and Protocompiler to verify chips that power everything from automotive systems to data centers.

What You'll Be Doing

• Provide technical support to global customers using Synopsys Zebu Emulation and Protocompiler Prototyping software, troubleshooting issues across partitioning, synthesis, place and route, and hardware debug
• Work directly with customers to migrate their designs to new software releases, ensuring compatibility and resolving any regressions or performance issues that surface
• Deploy new software features on live customer designs, helping them adopt capabilities like advanced partitioning algorithms, new debug modes, or updated FPGA target support
• Deliver technical training sessions to customers, ranging from basic tool usage to advanced workflows for multi-FPGA partitioning and hardware-software co-verification
• Collaborate with Synopsys HAV R&D teams to report customer issues, provide reproducible test cases, and advocate for product improvements based on real-world usage patterns
• Support pre-sales evaluations by running customer designs through the Synopsys emulation and prototyping flow, demonstrating performance and identifying potential adoption blockers
• Travel occasionally to customer sites for onsite support, training, or critical issue resolution

The Impact You Will Have

• Enable customers to bring up complex SoC designs on emulation and prototyping platforms faster, reducing their verification cycle time by weeks or months
• Improve product quality by surfacing real customer pain points to R&D with enough technical detail that fixes can be prioritized and implemented effectively
• Build customer confidence in Synopsys HAV solutions through responsive, expert-level support that helps them solve problems they could not solve on their own
• Expand adoption of new software features by showing customers how to use them on their actual designs, not just in demos
• Reduce escalations and support load over time by delivering training that helps customers become more self-sufficient with the toolchain
• Strengthen customer relationships by being the engineer they trust to pick up the phone when something is broken and production timelines are at risk
• Contribute to the technical knowledge base and internal best practices that make the entire support organization more effective

What You'll Need

• Bachelors in Electronics Engineering with 2-3 years of experience, or Master's in Electronics Engineering with 1-2 years, specifically in emulation or prototyping environments
• Hands-on experience with logic design and implementation using FPGAs, including synthesis, place and route, and timing closure
• Strong working knowledge of Verilog, System Verilog, or VHDL, including the ability to read, debug, and modify RTL written by others
• Practical experience with FPGA architecture and back-end implementation flows, including understanding of resource utilization, clock domain crossing, and design partitioning
• Exposure to Xilinx or Altera synthesis tools is a plus, as is familiarity with Synopsys Prototyping or Emulation hardware and software
• Experience with interface protocols like PCIe, AXI, UART, or I2C is a plus, particularly in the context of hardware-software integration
• Scripting experience in Python, Tcl, or shell is desirable for automating workflows and analyzing log files

Who You Are

• You can take a vague customer complaint like "the compile is failing" and turn it into a specific, reproducible issue with enough detail that R&D can act on it
• You stay calm when a customer is frustrated or under pressure, and you focus on solving the problem rather than defending the tool
• You are comfortable working across time zones and managing multiple customer issues in parallel without losing track of who needs what by when
• You do not mind digging through synthesis logs, waveform dumps, or FPGA utilization reports to find the root cause of a problem
• You can explain a complex technical tradeoff, like why a design needs to be repartitioned or why certain optimizations are not possible, in a way that makes sense to someone who is not an FPGA expert
• You are open to occasional travel for customer support, training, or onsite troubleshooting when remote support is not enough

The Team You'll Be Part Of

You will join Synopsys Technical Sales Group (TSG) as part of the Hardware Assisted Verification (HAV) team, working alongside expert-level field engineers who support customers globally on Zebu Emulation and Protocompiler Prototyping solutions. The team works closely with R&D and directly with customers at all stages of the emulation and prototyping cycle, from pre-sales evaluation through post-deployment support. You will collaborate with engineers across geographies and gain exposure to Synopsys HAV hardware platforms as part of your technical development.