We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a dedicated IT professional with a passion for providing outstanding technical support in a dynamic and fast-paced environment. With a minimum of 5-8 years of experience, you have honed your skills in troubleshooting and resolving network infrastructure and desktop systems issues. You thrive in environments where you can apply your knowledge of Windows 11 OS, O365, and Active Directory, and you possess the ability to communicate complex technical information to both technical and nontechnical personnel effectively. Your scripting knowledge in Python, PHP, and PowerShell, along with your experience in laptop hardware troubleshooting, makes you an invaluable asset to any team. You are adaptable, able to manage multiple tasks, and excel under pressure. Your strong interpersonal skills allow you to interact seamlessly with all levels of management and diverse individuals, making you a key player in maintaining the integrity and security of our IT infrastructure.

What You’ll Be Doing:

Provide day-to-day technical support for network infrastructure and internal desktop systems software and hardware.

Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment.

Maintain passwords, data integrity, and file system security for the desktop environment.

Communicate highly technical information to both technical and nontechnical personnel.

Recommend hardware and software solutions, including new acquisitions and upgrades.

Participate in the development of information technology and infrastructure projects.

Conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Administer unified communication tools like Zoom and Teams, and handle Remedy & SharePoint workflows.

The Impact You Will Have:

Ensure the smooth operation of day-to-day IT functions, contributing to overall organizational efficiency.

Enhance data security and integrity, protecting sensitive information from unauthorized access.

Improve user experience by providing timely and effective technical support and training.

Streamline IT processes through the implementation of automation scripts and solutions.

Support continuous improvement initiatives by recommending and implementing hardware and software upgrades.

Contribute to the successful execution of IT infrastructure projects, ensuring they meet organizational goals.

What You’ll Need:

Minimum of 5-8 years of related IT support experience.

Strong knowledge of Windows 11 OS, O365, Active Directory, and DHCP.

Experience with laptop hardware troubleshooting and unified communication tools like Zoom and Teams.

Proficiency in scripting languages such as Python, PHP, and PowerShell.

Familiarity with Remedy and SharePoint workflows is a plus.

Who You Are:

A problem-solver with strong analytical skills.

An excellent communicator, capable of explaining technical concepts to non-technical users.

A team player who can collaborate effectively with colleagues at all levels.

Adaptable and able to thrive in a high-pressure, ever-changing environment.

Self-motivated and able to manage multiple tasks independently.

The Team You’ll Be A Part Of:

You will join a dynamic IT team focused on delivering top-notch support and innovative solutions to enhance our technological infrastructure. Our team values collaboration, continuous learning, and a proactive approach to problem-solving. We are committed to fostering an inclusive environment where diversity of thought and background is valued and encouraged.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.