About Us:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

About You:

You are a proactive and detail-oriented professional with a passion for ensuring customer satisfaction and data accuracy. You thrive in dynamic environments and possess excellent organizational and communication skills that allow you to build strong relationships with both customers and internal stakeholders. As a self-starter, you excel at managing multiple projects simultaneously and have a knack for identifying key information sources and streamlining processes. Your ability to work independently and make informed decisions is crucial to the success of your team and the organization.

Key Responsibilities:

• Serve as the primary owner for content and processes addressing customer queries.
• Engage with cross-functional stakeholders to develop content and responses for frequently asked customer questions, including those related to corporate citizenship and sustainability.
• Ensure content consistency with Synopsys' corporate and functional policies.
• Provide timely responses to all customer queries to ensure high levels of customer satisfaction.
• Manage multiple projects simultaneously, ensuring the timely delivery of accurate data.
• Build relationships with leaders at Synopsys to facilitate smooth information flow.
• Identify key sources of information within Synopsys and create processes to efficiently receive and disseminate this information.
• Lead and mentor a team of customer data specialists, fostering a collaborative and high-performance work environment.
• Develop and implement strategic initiatives to improve team efficiency and effectiveness.

Impact You Will Have:

• Ensure customers are well-informed and satisfied with Synopsys' policies and practices.
• Define and implement new processes to handle customer data requests productively.
• Enhance the capability of the customer information request process through the use of GenAI.
• Contribute to the overall success of the sales team by providing accurate and timely customer data.
• Build strong relationships with internal stakeholders to facilitate efficient information flow.
• Play a key role in maintaining Synopsys' reputation as a customer-centric organization.

Qualifications:

• At least 15 or more years of experience in sales data analysis and 5 years of team management experience.
• Strong understanding of Synopsys' policies and practices.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Proficiency in using GenAI or similar technologies to enhance process capabilities.
• Exceptional communication and relationship-building skills.
• Ability to identify key information sources and streamline processes for efficient information flow.
• Proven leadership and team management experience, with a track record of mentoring and developing team members.
• Strong strategic thinking and problem-solving abilities.

Who You Are:

• A proactive and detail-oriented professional.
• An excellent communicator with strong relationship-building skills.
• A self-starter who can work independently with minimal supervision.
• Capable of managing multiple projects simultaneously.
• Adaptable and able to thrive in a dynamic environment.
• A natural leader with the ability to inspire and motivate a team.

The Team You’ll Be A Part Of:

You will be part of the Sales Operations and Enablement team, where one of the focus areas is ensuring customer satisfaction through accurate and timely data provision. The team is committed to defining and implementing new processes to enhance productivity and leveraging advanced technologies like GenAI to scale capabilities. Collaboration and innovation are at the core of our team's values, driving continuous improvement and excellence in customer service.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

Join us at Synopsys, where you’ll be empowered to innovate and make a meaningful impact.