Customer Solutions Manager

The Team You’ll Be A Part Of:

Synopsys Optical Solutions is looking for a Customer Solutions Manager to work in the Customer Success team to support the Synopsys suite of optical system design products. You will work closely with customers, sales, and product teams to solve complex technical challenges and drive the adoption of our industry-leading optical system design and analysis software.

You Are:

You are a passionate and dedicated engineer with a strong background in optics, photonics, or a related field. Your enthusiasm for solving complex technical problems and helping customers succeed is unparalleled. You thrive in both collaborative and autonomous environments, adept at managing multiple projects simultaneously. Your excellent problem-solving skills and knack for troubleshooting make you a go-to resource for your team and customers alike. You possess a strong ability to understand and anticipate customer needs, translating them into actionable insights and solutions. With a willingness to travel domestically and occasionally internationally, you are committed to providing exceptional support and training to our customers.

What You’ll Be Doing:

• Partnering with customers to solve complex technical challenges and drive the adoption of our industry-standard optical design system and analysis software.
• Partnering with the sales and marketing teams to understand and meet customers’ technical and business challenges.
• Collaborate with global teams to improve usability, product offerings, and adoption of Synopsys' products.
• Contributing to development of technical material in various formats for support, training, webinars, and customer visits.
• Leading other like-minded application engineers in solving customer challenges
• Strengthening customer relationships through a shared understanding of challenges

The Impact You Will Have:

• Driving the adoption and usability of Synopsys' optical system design and analysis software.
• Facilitating the successful implementation of cutting-edge optical solutions in diverse industries.
• Contributing to the continuous improvement of Synopsys' products based on customer feedback and insights.
• Empowering customers to overcome technical challenges and achieve their business objectives.
• Strengthening Synopsys' reputation as a leader in optical system design and analysis software.

What You’ll Need:

• At least 10 years of industry experience in one or more disciplines: optics, photonics, photonic integrated circuits, opto-electronic devices, or physics.
• A Ph.D. in Optics, Optical Sciences, Data Analytics, Engineering, Physics, Mathematics, or a related field.
• Mastery of imaging and illumination concepts and tools, able to understand complex optical problems and have creativity for developing solutions
• Experience with AI systems, stray light tools, solid modeling tools, and photonics tools is a plus.
• Proficiency in using advanced design tools and software.
• Strong analytical and technical skills to diagnose and resolve complex issues.
• At least 5 years of experience in leading/managing team of technical engineers

Who You Are:

• Excellent problem-solving, troubleshooting, and organizational skills.
• Ability to work on many concurrent projects, both on a team and autonomously.
• Exceptional communication and interpersonal skills to understand customer requirements and expectations.
• Proactive and self-motivated with a strong attention to detail.
• Willingness for domestic and occasional international travel to support and train customers.

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.