We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are

You are someone who understands that when the network goes down, everything stops. You care about the difference between a five-minute outage and a two-hour one, and you know that difference starts with how quickly someone spots the problem, logs it correctly, and gets it to the right person. You like systems. You like knowing that if you follow the right steps, document what you see, and ask the right questions, you can keep 30,000 people connected across the globe without them ever knowing something almost went wrong.

You do not need to know everything yet, but you want to learn how enterprise networks actually work under pressure. Monitoring dashboards make sense to you. Tickets do not scare you. You are comfortable saying "I need to escalate this" when something is beyond your scope, and you are equally comfortable owning the small stuff that keeps the operation running smoothly. You can work a night shift, stay focused when alerts come in at 3 a.m., and still show up ready to collaborate the next day. At Synopsys, you will build the foundation for a real network engineering career on infrastructure that matters.

What You'll Be Doing

• Monitor LAN, WAN, Data Center, Wireless, and Security infrastructure 24x7 using tools like ServiceNow, SolarWinds, or similar platforms
• Respond to network alerts and incidents, perform first-level troubleshooting, and determine whether you can resolve or need to escalate
• Log every incident and service request in the ticketing system with enough detail that the next engineer knows exactly what happened and what you tried
• Track your tickets to closure, update users and stakeholders regularly, and make sure you hit SLA targets for response and resolution time
• Escalate unresolved or complex issues to L2 and L3 teams with clear documentation, screenshots, and analysis so they can pick up where you left off
• Follow runbooks and SOPs for routine tasks like health checks, password resets, and connectivity troubleshooting
• Participate in shift handoffs, daily operational reviews, and reporting so the team always knows what is happening across the network

The Impact You Will Have

• You keep Synopsys employees connected to the tools and systems they need to do their jobs, across every time zone
• Your quick response to alerts prevents small issues from becoming site-wide outages
• The accuracy of your ticket documentation helps senior engineers resolve problems faster and builds the knowledge base for the whole team
• Your adherence to SLAs means users get timely updates and resolutions, which builds trust in the IT organization
• You contribute to 24x7 network uptime for a global company where downtime has real business consequences
• The patterns you spot and escalate help the team identify recurring issues and drive long-term fixes

What You'll Need

• You hold a degree or diploma in Computer Science, IT, Electronics, or a related technical field
• You have working knowledge of TCP/IP, DNS, DHCP, and basic routing and switching concepts
• You are familiar with network monitoring tools and ticketing systems like ServiceNow or Remedy
• You are willing to work 24x7 rotational shifts, including nights and weekends
• You communicate clearly in writing and verbally, you can write a clear ticket update and explain a problem over the phone
• You have entry-level certifications like CCNA or you are actively working toward one
• You bring exposure to firewalls, VPN, or network security fundamentals, though this is not required

Who You Are

• You can sit in front of a monitoring dashboard for hours and stay sharp enough to catch the alert that matters
• You do not skip steps. If the runbook says check three things before escalating, you check all three and document what you found
• You are comfortable saying "I do not know yet, let me escalate this" without feeling like you failed
• You can explain what you are seeing in a ticket update so that someone in a different time zone can pick it up and understand the situation in 30 seconds
• You stay calm when multiple alerts come in at once and you know how to prioritize based on impact and SLA
• You treat every ticket like it matters because you know that behind every ticket is someone trying to get work done

The Team You'll Be Part Of

You will join the global network operations team responsible for keeping Synopsys connected 24x7 across offices, data centers, and remote sites worldwide. This team monitors, detects, and responds to network issues in real time, ensuring stability and uptime for a company of 30,000 people. You will work closely with L2 and L3 engineers, learn from structured escalation processes, and contribute to a culture where accurate documentation and quick response matter as much as technical depth.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.